These terms and conditions, together with our end-user licence agreement as set out at EULA and our privacy policy , together our Terms of Use apply to your use of My-Prompt mobile application software (App) and any of the services accessible through the App.

Where to find information about us and our services

You can find everything you need to know about us, Beacon Support Ltd, and our services on our website at https://www.beaconsupport.co.uk/.

Accessing our services

The App is a fee-based subscription. You will only have access to the App while your paid subscription is active.

To become a registered user of the App you need to go to the relevant section of the App then submit your first name, last name and email address to us, and create a password to be used in conjunction with that email address. You are responsible for maintaining the confidentiality of your account and password.

Disabled Students Allowance customers will need to provide their DSA2 letter to us before being given access to the App.

We charge interest on late payments

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team at admin@beaconsupport.co.uk or phone on 01443 553568 to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.

Your legal right to change your mind. For our services bought online, you have 14 days after the date we confirm your purchase to change your mind about a purchase, but:

• You lose the right to cancel any service, when it's been completed (and you must pay for any services provided up the time you cancel).
• You lose the right to cancel your purchase of any digital product, when you start to download or stream it.

How to let us know and what happens next. If you change your mind contact our Customer Service Team at admin@beaconsupport.co.uk or phone on 01443 553568. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment.

You can end an on-going contract

You may cancel your subscription at any time. Cancellation is effective at the end of the applicable payment period.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must contact our Customer Service Team. Your legal rights are summarized below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Summary of your key legal rights

As we deliver digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

• If your digital content is faulty, you're entitled to a repair or a replacement.
• If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
• If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
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If your product is services, for example coaching sessions, the Consumer Rights Act 2015 says:

• You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
• If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
• If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

We can change products and these terms

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the product; and
• to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.
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Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received.

We can suspend the supply of a product. We do this to:

• deal with technical problems or make minor technical changes;
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than 1 month you can contact our Customer Service Team to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can withdraw services

We can stop providing a product, such as an ongoing service or a subscription for digital content. We let you know at least 1 month in advance and we refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

• you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product;
• you breach the terms of the EULA or Terms of Use generally. 

We don't compensate you for all losses caused by us or our products

The App is educational but use of the App does not constitute medical advice and it is provided solely for academic purposes. Any information accessed on or provided through the App (such as life skills information) is for informational purposes only, are not a substitute for the advice of a medical professional, and do not contain or constitute, and should not be interpreted as, medical advice or opinion. Proper diagnosis and treatment of health conditions depends on a number of factors, such as your medical history, diet, lifestyle and the medication that you currently take. Your doctor is in the best position to take these and other factors into account in assessing and addressing your individual health care needs, and use of the App cannot replace medical consultation with a qualified health or medical professional. You assume full responsibility for any decision or action taken in reliance on the information provided via the App.

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
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We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice.

You have several options for resolving disputes with us

Customer Services. Our Customer Service Team will do their best to resolve any problems you have with us or our services.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer you can contact our Customer Service Team.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.